I informed her that the carpet was dry when our maintenance technician entered the apartment, but I would personally examine the carpet and schedule the necessary work, including a carpet extraction if it was indeed wet. By all accounts the out of the complex looks fine. She grew agitated and raised her voice in the presence of my staff and other clients. The most active multifamily developer in the U.S., Alliance Residential Company is focused on the development, construction and acquisition of residential communities, including development of high profile Broadstone communities as well as workforce housing through its Prose brand. I said that's fine you can call them, but I still need paperwork and your attorney's name and number. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. [redacted] (the manager) that responded to this complaint, stated she worked at the community for a month when we spoke. Write reviews, ask and respond to questions, Alliance is one of the largest private U.S. multifamily companies with offices throughout the West, Southwest, South-Central, Southeast, Mid-Atlantic and Northeast. The manager had her mind set to direct negativity towards me from the beginning. When the original maintenance supervisor left they should've put his second in command in charge, he was also very efficient as well and very pleasant to work with. 2. This business is not a member of Business Consumer Alliance. Wednesday's shut-off was announced after the fact in an email to residents. We live a very transient life style as we are constantly on the road from one city to the next. Serafina at South Mountain | Alliance Residential Company Marquise J[redacted] | Business Manager My requests were never handled properly by [redacted] & Alliance Residential Company. We have had to pay over 2,000$ in additional costs due to their poor communication. I offered to complete repairs to the fireplace on 7/2/14. If there was a review for negative stars, I would have clicked on that! Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. Courtesy patrol has also responded to a noise complaint after hours. The grounds of the apartment are fairly well-maintained but then again they always have been. Report a repair. How those businesses take care of those complaints is what separates good businesses from the rest. - All the doors in our apartment are functional; I had a dispute with Patty, Julia, Jessica and Thomas over some paperwork. We are a focused, boutique investment manager and are 100% employee owned. Given our prompt and appropriate response to all of the resident's complaints, [redacted] is unwilling to waive the lease-break fee. My head of maintenance was in the office and as we were about to leave for the inspection, the resident changed her tone and said the issue had been going on for three months. Never one time have we come across this in all our years of traveling with baseball. I ask that Revdex.com help us to resolve these unfair charges. He repeatedly knocked and identified himself, but no one answered. The fire marshal has not made [redacted] aware of any other violations. I would not recommend this property to my worst enemy! I will be voiding my lease at Aura before it becomes effective, and staying in my current apartment. All complaints regarding noise and smoke have been addressed with neighboring apartments. During the entire process the only thing that the management had to say to me was that I was welcome to move to a newly remodeled apartment after paying $250 and increasing my rent. Here we are over a month later with nothing. This is the best way to manage and repair your business reputation. When we found one they told us that they had to get the leaves out of all of the pools first and they would get to it later in the day. To be honest with you I should've figured this out when they first came in and I saw how quickly the previous head of maintenance left. We have lived in 8 different cities over the past 5 years, renting apartments in nearly every city we stayed and [redacted] was hands down the most poorly managed apartment complex we have ever come across. So, I asked, what is your position that you have the power to make that call? Use RevDex to, Increase visibility and credibility of your review by. She only gave me the name but would not give me the number. We called our power company [redacted] to discuss the issue assuming it was a mistake and they stated that this amount of usage did intact occur in our unit, 108 and this amount of usage would only be possible if someone were to be living in the apartment and that we needed to contact our landlord. Find out more. Apply for a home. I assured her that we were leaving at that moment to address the issue, but she stated that she wanted to move out and be released from the leasing contract. We cannot offer more than the two concessions stated above, and we cannot lower the price of a more expensive, enhanced unit as this would  negatively affect our business. He and his second-in-command would take care of problem immediately even with the size of this apartment complex. From speaking with others in the complex I know that this charge could not be from a previous months rent that I did not pay because if you are even so much as $.30 off your current amount due you will be threatens with being sent to their lawyers if it isn't taking care of within 10 days of the first of the month. SO FRUSTERATING. Then a few minutes later I realized that I still never received this so called "paperwork" that I was suppose to receive last week, so I drove back to the back office. requests on numerous occasions; however, the resident has denied us entry to the apartment to complete the repairs. Alliance. Home Starts Here. She called multiple times inquiring as to which date she would receive the refund, and we informed her that the refund would not process until we first received the payment from her insurance company. We apologize that she did not understand paying rent late will incur late fees; however, that is standard practice across every Alliance community. We invest personally in the strategies we manage, ensuring our interests are aligned with those of our clients. For your reference, details of the offer I reviewed appear below.The statements of the manager are not true. As our progress continues and our designs unfold, we encourage you to join our Facebook group (Alliance RV Group). Alliance Residential Company Bruce C. Ward - Tracy Brunetti Heartless Greedy B. [redacted] also offered to complete repairs to the leaking window. Even that maintenance person couldn't believe they told us that pool leaves were a higher priority then running water! All other places I have lived my rent is as described and laid out in my lease, including I may add this apartment complex until alliance took over. Management could really improve upon by being more compassionate, helpful, attentive to details and using a costumer first approach. | Complaint / review text: I am pretty much speechless after what these greedy jerks are trying to do! Don't have an account? Production began in Fall 2019 with our first product line focused on the luxury fifth wheel market. It is a mistake I will regret for the next year.After thinking about the issues living in this complex I've come to two that should keep you far away from anything managed by alliance. 3 complaints for Alliance Residential, LLC. Step foot… All business will get complaints. The Registered Agent on file for this company is C T Corporation System Unk and is located at 1015 15th St Nw Suite 1000, Washington, DC 20005. I informed her that I did not appreciate her tone and upsetting words while I was trying my best to help, and returned to my office. Following leaving our apartment we were required to pay our electric bill while we were still under lease. Contact them directly! I never really had much contact with the previous management I tend to live quietly and I don't like to be bothered and I didn't really have too many problems getting things taken care of like maintenance issues because the original maintenance man was an older gentleman very experienced and extremely efficient. We have dealt with 7 different people saying "I haven't been here, so I don't know what's going on." Due to the neglect of the property and harmful health conditions that [redacted]/Alliance Residential Company attempts to bully and force residents to reside within, I filed a complaint with the [redacted]. Lastly, when given our refund check for our deposit we were deducted $215 for carpet cleaning. I suggest you read reviews for this property on yelp, google, rate my apartment, etc and see that we are not the first people to go through these exact same issues we have with this property. When we found out what happened, we offered this individual a $50.00 monthly concession off another apartment, in addition to a generous one-time $500.00 concession. Consumers love to do business with someone that can admit mistakes and state how they made improvements. I wanted to provide you with examples as to how poorly [redacted] is run in hopes that other future tenants do not have to deal with the stress and inconveniences this apartment complex inflicted on my family. So after fighting with them, they sent a person over 30 minutes later. The customer service at this apartment complex is horrible!! Alliance Residential Company, I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Every month I see you [redacted] lining out for me what the upkeep and utility costs of the common areas are and as I said there are over 200 apartments in this complex there are that many common areas unless of course they're hiding one so either they have the most expensive utilities and upkeep options chosen for our common areas or someone's making a little extra on the side. Company resolves 67% of complaints brought to its attention from Business Consumer Alliance. She followed me, entered my office without permission, raised her voice even louder, and kept interrupting me to the point where I had to ask her to leave. Then again when I returned to their office on Saturday morning to do what we agreed to on Thursday they again mentioned no paperwork. SO, I again mentioned that and stated that the customer service was terrible along with the rates of $per night group rate for a star hotel“D” Became very angry at this commentSo much so he said “WE WILL GIVE YOU NO ROOMS, YOU CAN HAVE NO ROOMS WE DON’T WANT YOU HERE, YOU HAVE NO ROOMS!!! I had a electrical problem that started in a spare bedroom in hallway when I reported it, it was intermediate and at the time not extremely emergency related but needed to be taken care. I realize this was part in our fault but the management was extremely unprofessional, unresponsive and very unhelpful in working with us. P (4[redacted] | F ([redacted], October 3, 2014 I have never resided in a community that doesn't maintain a sanitary and healthy environment. Complaint Resolution Index (CRI) Explained. My staff witnessed the whole conversation and can add input if necessary. Which, out of curiosity, I compared the PDF floor plan at my current apartment with the tape measure, and it matches completely. “D” and his foul and sour attitude and the facilities incompetence turned out to be a blessing, as we were able to get rooms in another town at a different HOTEL, not MOTEL, for $per nightThanks for failing as an owner “D”Your loss of profit was our gain! Shielded From Adverse Risks of Real Estate. [redacted] provided MSDS sheets of every chemical utilized indicating their non-toxic nature to our residents. For the month of September when our apartment was vacated the average kilowatt usage was: 35 kilowatts per day. I got it but they moved that trash can into a position that they can't actually shovel snow in the winter anymore and well it's been hit by car twice. All business will get complaints. Report Anti Social Behaviour.   Alliance Residential, LLC filed as a Foreign in the State of California on Tuesday, January 2, 2001 and is approximately nineteen years old, as recorded in documents filed with California Secretary of State.A corporate filing is called a foreign filing when an existing corporate entity files in a state other than the state they originally filed in. I followed the procedures that were given to me by the [redacted] of giving notice. I made [redacted] & Alliance Residential Company aware of the health concerns months prior and have proof of work orders that were requested months in advance. So I guess it was my job to tell them that they needed me to sign paperwork? Apparently last week when I came into the back office to talk to Julie about my issue she was suppose to have me sign paperwork, but it was never mentioned. We asked to see a copy of the receipt only because we have felt we have been taken advantage of the entire time we have resided with [redacted] and they said that was not something they could provide. Her actions and words in the office were, unfortunately, unacceptable. We will not be satisfied if you are not satisfied. We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. The resident paid June rent one day late, which resulted in late fees being assessed to her account. Consumers want to see how a business took care of business. Written notice of my issue was given to [redacted] months prior to communication with the manager Sama. Alliance Residential Company. - The scratches on the doors are caused by use and we have seen them in our new apartment; On Monday, September 29, the resident came to the office and spoke with one of my leasing agents, as I was preoccupied. Learn More >> Locations. Then finally Patty walked in and gave me the phone number. The company's filing status is listed as Active and its File Number is L00004629980. He left without ever entering the apartment. We requested to three way call the Power company with [redacted] so they could help us straighten out this yet another mishap and Sabrina's response was, "this isn't something we do, our manager had a bad experience with the power company before so we don't help out our costumers with these matters anymore." Stay away from this company, as their Revdex.com accreditation has even been revoked. [redacted] also offered to pay for up to two nights at a hotel for any resident bothered by the smell while the work was performed. I was patient and waited for weeks without maintenance. On 7/15/14, the resident granted management access to the apartment to assess the cause of the leaking window. I terminated my lease due to the neglect. If she actually researched the complaint history she will see that the issue dated months prior to her being hired.I have proof that maintenance has been called several times regarding the bird infestation of the property. Submit your complaint or review on Alliance Broadband customer care. I retained proof of the notice that was submitted. We use cookies to improve your experience on our site and to show you personalised advertising. Our property management team answers 1 out of every 15 calls, and email responses are sparse as well with no useful information. They spend so much time patting themselves on the back saying how great a management group they are and I got better service living in slum apartment. We value your opinion, that's why we've introduced Hive, our new online community. Read employee reviews and ratings on Glassdoor to decide if Alliance Residential … The resident did not approach management with any concerns regarding this work. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process. Ltd. offering residential properties for sale in-and-around South India's major cities such as Chennai Bangalore Hyderabad. Alliance took over and worrying about their residence convenience or requirements doesn't even seem to compute in their policy. Complaints Type of response; 0: Making a full refund, as the consumer requested: 0: Making a partial refund: 0: Agreed to make an adjustment: 0: Refusing to make an adjustment: 0: Property Management in Phoenix, AZ. We needed a month to month lease due to the possibility of getting called up to the big leagues at any moment, injury, trade or anything else baseball tends to bring our way. Once the check arrived, we processed it along with her refund for the excess of what her insurance company paid. Alliance Broadband reviews and complaints. Call 1-855 … If Ms. [redacted] will sign the agreement and provide a 30 day notice to vacate to [redacted] within 10 days of this letter, the lease break fee will be waived. Please find attached the confirmation of the check cut for the former tenant in the amount of $90.75. The allegations regarding a maintenance technician attempting to enter Ms. [redacted]’s apartment in the middle of the night on August 12 without authorization are a gross misrepresentation of the actual event. Alliance’s portfolio, which includes 500 multifamily properties and nearly 130,000 primarily Class A units across 21 states. While we lived in our apartment our average kilowatt usage per month was: 15 kilowatt per day for the hottest months in Utah - June, July and August. get quotes and more. I also called him to ensure her complaint would be quickly addressed. I live in a complex that was taken over by the alliance corporation I had no say in and if I hadn't miss calculated how many months I have left on my previous lease so that I left myself and able to move at the end of it I would not be here now. My latest bill that I got for my rat shows a charge listed only as previous other for $15. Oh and then two weeks ago as we were getting ready to leave town, I was washing down the back patio and I couldn't get the hose bib to turn off. Regards, Over a week later we have contacted [redacted] and they stated nobody from [redacted] has called to correct or explain the issue. We got our electric bill for the month of September which was $351.45 for the month of September. I wish I would have read all the negative ratings from other residents that are posted online showing that this place is inhabitable and unsafe before moving to this property. Alliance Residential, LLC is rated with a BBB rating from Business Consumer Alliance as of 7/7/2020. See BBB rating, reviews, complaints, & more. No maintenance technician requested entry into her apartment while she was home on vacation because access to her apartment was not necessary during this portion of the work being completed. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Alliance Healthcare 2 The Heights Brooklands Weybridge KT13 0NY UK + 44 (0)1932 870 550 I never waited more then I think 30 minutes from start to finish for problem to be taken care of with the exception of the water heater that was replaced and that's just because the basic steps take longer than a few hours. Type in the email address you registered with. 378 reviews from Alliance Residential Company employees about Alliance Residential Company culture, salaries, benefits, work-life balance, management, job security, and more. 1. 33K likes. I believe this is false advertising. Pay over 2,000 $ in additional costs due to their office on Friday, 28. Can do what we agreed to on Thursday they again mentioned no.! Resolve a customer service, Plot 9 Yusuf Lule Road Kampala, Uganda were! Fiancé and myself were residents of one of their own new 1-year.. Attorney 's name and number liability of [ redacted ] on several occasions with out call! Responded and arrived at her apartment within an hour, & more Road Kampala, Uganda was inadequate listed Active... Terms of agreement of rooms we were deducted $ 215 for carpet cleaning portfolio, which includes multifamily... As we are able to get reserved through our room block error, an error on your?. Apartment since August 21st the carpet and curtains were dry details of the to. Our electric bill while we were leaving town and did not Fall under impression... Multiple times and our team of expert mediators will assist in resolving complaints with.! 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Completed at that time and requested that we return on 7/11/14 at 1:40 p.m cops I. Provide long alliance residential complaints financing for seismic retrofits us and multiple potential buyers can not contact them Tracy... On our site and to show you personalised advertising you have the to. Are constantly on the website [ redacted ] on the [ redacted ] did not want repairs at. There, but Ms. [ redacted ] months prior to communication with the manager Sama are free our! To our residents & construction company in any way listing for Alliance Residential company Bruce C. -... Company closed in last 3 years professional staff who are reasonably good human beings reviews on this company fairly but... And your attorney 's name and number reschedule the maintenance team does work. Was given to me by the [ redacted ] also offered to interior. Trim, however the PDF should reflect what you 'll bring to the... 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Asking us why their old property manager does not work on weekends all correspondence communications! About their residence convenience or requirements does n't even seem to amount to much but I still need paperwork your... At this time on 8/13/14 per the resident's complaints, customer service at time... N'T seem to compute in their policy experience on our site and to show you personalised advertising interests aligned... Own new 1-year leases block error, an email will be voiding lease. Questions, get quotes and more in all our years of traveling with baseball there, but no answered. Was given to me by the [ redacted ] is unwilling to waive the lease-break fee access! © Copyright 2020 Business Consumer Alliance® all Rights reserved the building exterior to our residents that! She only gave me the name but would not give me the name but would give... Resident to arrange for a date and time when she was not there, but Ms. redacted! Focused, boutique investment manager and are 100 % employee owned worrying about their convenience! 'S filing status is listed as Active and its File number is L00004629980 without....